Privacy Policy — Successifier

Successifier ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at successifier.com or use our platform.

1. Information We Collect

Information you provide

Account information: Name, email address, company name, and job title when you register.
Contact form data: Name, email, company, and message content when you contact us.
Payment information: Billing details processed securely through our payment provider (Stripe). We do not store credit card numbers.

Information collected automatically

Usage data: Pages visited, features used, session duration, and interaction patterns.
Device information: Browser type, operating system, device type, and screen resolution.
Log data: IP address, access times, and referring URLs.
Cookies: We use essential cookies for authentication and optional analytics cookies (Google Analytics).

Customer data

When you use our platform, you may import customer data from integrated tools (CRM, support, email). This data is processed on your behalf and is governed by our Data Processing Agreement (DPA).

2. How We Use Your Information

Provide, maintain, and improve our platform
Process transactions and send related information
Send you technical notices, updates, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and abuse

3. Data Sharing

We do not sell your personal data. We may share information with:

Service providers: Cloud hosting (AWS), payment processing (Stripe), analytics (Google Analytics), and email delivery services that help us operate.
Legal compliance: When required by law, regulation, or legal process.
Business transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement industry-standard security measures:

AES-256 encryption at rest and in transit
SOC 2 Type II compliance
Regular security audits and penetration testing
Role-based access controls
99.9% uptime SLA

5. GDPR Compliance

For users in the European Economic Area (EEA), you have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data ("right to be forgotten")
Portability: Receive your data in a structured, machine-readable format
Restriction: Request restriction of processing
Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at rc@successifier.com.

6. Data Retention

We retain your account data for as long as your account is active. After account deletion, we remove personal data within 30 days, except where retention is required by law. Anonymized usage data may be retained for analytics purposes.

7. Cookies

We use the following types of cookies:

Essential cookies: Required for authentication and core functionality. Cannot be disabled.
Analytics cookies: Google Analytics to understand usage patterns. Can be disabled.
Preference cookies: Remember your settings (e.g., dark mode). Can be disabled.

8. Third-Party Services

Our platform integrates with third-party services (Salesforce, HubSpot, Zendesk, etc.) at your direction. Data shared with these services is governed by their respective privacy policies.

9. Children's Privacy

Our service is not directed to individuals under 16. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on our website.

11. Contact Us

For privacy-related questions or requests:

Email: rc@successifier.com
Location: Stockholm, Sweden